How to Fix Issue of Printing on Several Labels Accidentally?

The issue is that you want to print your content on 1 labels but your content is printed on several labels repeatedly. 

Reason: The printer driver or PDF Page size is larger than the actual size of the labels.


1. Change the label size to the correct size on Page Setup.

2. Check your printer. 

See instruction for Windows users, Mac Users, P-Touch users and Adobe PDF printing users. 

The instruction of checking printer is on the bottom. 

For Windows: Go to the ‘printer preferences’ -> ‘advanced’ -> ‘paper size’, select the correct size for the printer   (Eg. DK-1209 62mm x 29mm)

For Mac:

For Mac users, select correct size on "Paper Size" in the print dialogue. For instance, you should choose the 4 x 6" for 4 x 6 labels (eg. DK-1241, Dymo 1744907). You can use the presets settings to p save these specific printing settings and avoid repeated setup.

Brother P-Touch User (Eg. DK-1209 62mm x 29mm)

Paper’ -> ‘Media Size’ 

 Adobe PDF File Set Up. (Eg. DK-1209 62mm x 29mm)

File’ -> ‘Print’ -> ‘Page Setup’, select the correct size for the printer (Eg. 62mm x 29mm for DK-1209)

Check Printer: If the file size is correct but still print incompletely, try to adjust your printer:

① Load no less than 4 consecutive labels into the printer.

② Press and hold FEED button, and when you hear a beep,

release the feed.

③ The printer will learn the size of the paper at this time. After the process is complete, the printer back to normal

If all above are correct but still not resolve, please email us