Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Operation
If the size you want is not in the drop-down menu, you can set your own size first.
About BETCKEY
Please contact us with a picture showing the size of the labels, and we will tell you.
All Customers: email us to cs@betckey.com
Order at Amazon:
Customers who are already or going to order BETCKEY products at Amazon can contact us either by Post-order or Pre-order
See Link: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLC8ZMBWMBTR6QZZ
Contact the BETCKEY Post-order:
Contact the BETCKEY Pre-order:
On any BETCKEY product detail page, select the name of the BETCKEY
On the next page, select Ask a question. Occasionally, the same product will be sold by different sellers. In such cases:
Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form. Your message will be sent to the BETCKEY via the Buyer-Seller Messaging Service.
All third party labels are not compatible with 550 and 5XL because they have to use their own brand labels with their unique chips.
All current BETCKEY labels are made of paper, so they are water-resistant to a certain extent instead of waterproof.
No, all of the current BETCKEY labels are matte.
Setup
The perforation of the labels was made as deep as possible. Our experience has shown that the bottom sheet breaks easily when we make the perforation deeper. Please break it with a knife if you feel that it is difficult to tear.
Focus
No. Please do not tape BETCKEY direct thermal labels as the printed label will fade if taped.
For full set option that pre attached refillable cartridges, BETCKEY used individual packages instead of black plastic bags to store. It is ok if you store them at normal indoor environment that avoid exposing to sunlight directly.
When the logistics company couldn’t deliver my order because of an incomplete address Betckey’s customer service quickly sent a replacement order. The label tape seemed indistinguishable to Brother tape for a much better price. I would definitely order from them again.
Mac
Haven’t had a chance to use them yet. 5 Stars on delivery and service. Thanks
I've been purchasing this for the company consistently, and it has proven to be very reliable.
These labels are excellent quality with a nice matte finish. They are easy to use, and the thickness feels premium. The print comes out clear once fed through the thermal printer. Plus, they peel off the backing smoothly and stick firmly to packages, ensuring they stay in place during shipping.
Hard to dislike, it does the job and great value. With right setting on the thermal printer label came out like a pro.
I’ve used thousands of these labels with the Brother QL-1100NWB printer. Most of the time, there have been no issues with printing or sticking them to different surfaces. The price and compatibility with the printer are hard to beat.
I was worried about the quality because the price was much lower. But it turned out great! The product worked really well and was fully compatible with the printer. The cost was only a small part of what Brother’s original costs. So I would definitely recommend it. The product arrived on time, and we loved it.