1. My printer cannot identify label size or identify it incorrectly.

Reason: The "Paper Size" set in the printer drivers, apps, and PDF files are different from the actual label size.
Solution：Change the label size to the correct size on “Page Setup”. Set it up first if you don’t have it.

File→Print→Page Setup

Paper Size (drop-down menu selection)→OK→Print

If the size you want is not in the drop-down menu, you can set your own size first.

Printer Icon→Properties→Add→enter the size  and rename→Add/Modify→OK

Now you can print your own size.

File→Print→Page Setup

Paper Size (drop-down menu selection)→OK→Print

2. I want to print only a part of the content of the PDF file.

Reason: The Paper Size on Page Set Up is larger than actual label size.

Solution:

• Set up the correct size and change to correct Paper Size.

Printer Icon→Properties→Add→enter the size and rename→Add/Modify→OK

Now you can change to the correct size you just created.

File→Print→Page Setup

Paper Size (drop-down menu selection)→OK→Print

• Take a Snapshot

Edit→Take a Snapshot→Select the part→OK→Print

3. I forgot What I Ordered from Betckey.

Solution:
Please contact us with a picture showing the size of the labels and we will tell you.

4. Betckey labels are not compatible with Dymo 550 & 5XL printers

Reason:
All third party labels are not compatible with 550 and 5XL because they have to use their own brand labels with their unique chips.

5. For Brother DK - 1201, error: "throws out two blank labels or machine errors"

Reason: Printers incorrectly identify the size as DK -1207 (103mm x 164mm) instead of DK -1201 (102mm x 152mm )
Solution:
Correct to DK -1241 paper size 4 x 6 inches or 102mm x 152mm to resolve "throws out two blank labels or machine errors" issue caused by incorrect default paper size DK -1247 when printing PDF or image files.
DK -1241: Make sure you have set the paper size to 4 x 6 inches or 102 mm x 152 mm.
DK -1247: Make sure you have set 4.07 x 6.4 inches or 103 mm x 164 mm for the paper size.

6. My Content Is Printed Separately on Several Labels.

Reason: The printer driver or PDF Page size is larger than the actual size of the labels.
Solution: Change the label size to the correct size on Page Setup. Same solution of Question 1.
First, set up the correct size.
Printer Icon→Properties→Add→enter the size and rename→Add/Modify→OK

Now you can print your own correct size.

File→Print→Page Setup

Paper Size (drop-down menu selection)→OK→Print

7. The Perforation is not deep enough.

The perforation of the labels was made as deep as possible. Our experience has shown that the bottom sheet breaks easily when we make the perforation deeper.
Please break it with a knife if you feel that it is difficult to tear.

8.  Rollo Printer: How to use Betckey labels with a Rollo printer and adjust the print size.

File→Rollo Printer (Drop-down menu“Printer”)→Properties→Settings→Enter the Size→Save→OK→Print