Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However,If you are not completely satisfied with an item you have purchased from our site, return or exchange it to us within 7 days after received. And Refund will be issued as soon as the returned package confirmed. Ā If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.

If you wish to return the items to the return address, please contact our customer service first timeļ¼Œwe will get back to you within 24 hours.

Service E-mail : cs@betckey.com

Note the following:

1.All returns and exchanges must be new and unused, in the original packaging and contain all original parts and accessories and with proof of receipt include the original invoice and package tracking number.

2.Buyer is responsible for return shipping cost.

3.It generally takes 5 to 7 business days to process the returns and exchanges if the item is received.

4.We cannot be responsible for lost or damaged packages that are sent to us for return or exchange. Therefore we recommend you purchase insurance from your shipper.

5.We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice

6.Once used, it cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.

If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at cs@betckey.com.

We offer full refund on any items that are found to be faulty or damaged due to our fault. All returned items must be in brand-new condition, unused and with original tags and packaging.

To be able to better assist you, when shipping your return product please include a note in the box with the following information:

  • First and Last Name
  • Order Number
  • Reason for Return
  • Return Address

Once we receive your returned package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions, please do not worry about it.

Return Address

N.37, Nanmofang Road, No.174439, Huateng Beitang Central Office) Room 1701-1703

ChaoYangQu

City :Beijing 100012

Country: China

How long will the refund take to reflect in your bank account ?

All refund applications will be processed within normally 24 hours. We will credit back the same way of payment. You will receive the refund within one week via Paypal.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Betckey reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used.

If you wish to return the items to the return address, please contact our customer service first timeļ¼Œwe will get back to you within 24 hours