Track Your Order

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order and track your parcel after 3-5 days.

EMS, ePacket, Special Line-YW, tracking website: http://www.17track.net/en/ 
USPS tracking website: https://tools.usps.com/go/TrackConfirmAction_input
Fedex tracking website: https://www.fedex.com/apps/fedextrack/?tracknumbers


Tracking FAQs

1. Why I can’t track my parcel?
Please confirm whether you enter the right tracking number and choose the right tracking website. If all are correct, please write to us: cs@betckey.com

2. Everything is right, why can't I find information about my parcel?
Usually, the information has not been updated by the shipping company. Please track your parcel after 3-5 days from your order shipped date.

3. What should I do if I did not get the parcel after a long time?
If you have not received your parcel 30 days after the shipping date, please Email to us:cs@betckey.com we will help you to track the parcel.