Thank you for your purchase. We hope you are happy with your purchase. However, If you are not completely satisfied with an item you have purchased from our site, return or exchange it to us within 7 days after received. And Refund will be issued as soon as the returned package confirmed.  

If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.

Note the following:

1. All returns and exchanges must be new and unused, in the original packaging and contain all original parts and accessories and with proof of receipt include the original invoice and package tracking number.

2. Buyer is responsible for return shipping cost.

3. It generally takes 5 to 7 business days to process the returns and exchanges if the item is received.

4. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange. Therefore we recommend you purchase insurance from your shipper. 

5. We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice

6. Once used, it cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.

If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at cs@betckey.com.

We offer full refund on any items that are found to be faulty or
damaged due to our fault. All returned items must be in brand-new condition, unused and with original tags and packaging.

To be able to better assist you, when shipping your return product
please include a note in the box with the following information:

• First and Last Name
• Order Number
• Reason for Return
• Return Address

Once we receive your returned package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions, please do not worry about it.

Deliveries to the US and Canada

Betckey only ships to the United States and Canada.
We do not accept shipping addresses that include P.O. Box numbers.

Delivery Costs

All items over $30 are free. We charge $5 for shipping under $30.

Shipping Methods

Usps, Ups, Fedex, Amazon Logistics
Please note that shipping methods may vary. They are randomly assigned based on stock availability.

Shipping Times

Shipping usually takes between 3 and 15 days for successful delivery.

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Have product questions?

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ORDER

Can I Change or Cancel My Order?

Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been shipped.

Can I Change My Shipping Address After Placing An Order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

SHIPPING

How Do I Track My Order?

We will email your tracking information as soon as your order has shipped. usually you will receive the tracking number one day after we have shipped your order.

When Will My Order Arrive?

The shipping generally takes 3 to 7 business days before successful delivery. All delivery times are quoted in business days, weekends and holidays excluded. Order will be processed the following working day if all orders placed after Friday.

Is My Order Eligible For Free Shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, and sale. All items are free shipping over $50.

PROMOTION AND OTHERS

Promotion And Discount Codes

You can enter the promo code during checkout at any time.

You can find the code box on the left-hand side on the homepage if you follow us.

*Please note that only one promotion or discount code can be applied.

Can I Use Several Discount Codes In One Order?

Only one code can be used per order at this time.