Frequently Asked Question

Written by: Beichen Lu

July 15, 2024

Time to read 4 min

In this blog, we summarize frequently asked questions for your convenience. Email us if you still need more help.

Table of Content

1. My printer cannot identify label size or identify it incorrectly. 2. Billing options 3. I forgot What I Ordered from Betckey. 4. Betckey labels are not compatible with Dymo 550 & 5XL printers 5. For Brother DK - 1241, error: "throws out two blank labels or machine errors" 6. My Content Is Printed Separately on Several Labels. 8. Rollo Printer: How to use Betckey labels with a Rollo printer and adjust the print size. Conclusion Products Featured In This Blog Frequently Asked Questions Related Readings

Question 1. My printer cannot identify label size or identify it incorrectly.

Reason: The "Paper Size" set in the printer drivers, apps, and PDF files are different from the actual label size.
Solution： Change the label size to the correct size on “Page Setup”. Set it up first if you don’t have it.
In the PDF file, click "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner,

Select the desired size from the drop-down menu and click "OK".
Then the print size will be changed to the size you want. You can check your order detail to find the correct label size.

If the size you want is not in the drop-down menu, you can set your own size first.

Click on the printer icon and then click on "Properties" ,then click on "Add", enter the format you want and rename it, then click on Add/Modify. Click "OK" when finished.

Now you can print your own size.

Clicking "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner.

Selecting the size you just created from the drop-down menu and click "OK". Then click “Print” to print your labels.

2. Billing options

Reason: The Paper Size on Page Set Up is larger than actual label size.

Solution:

Set up the correct size and change to correct Paper Size.

Firs, set up the correct size. Click on the printer icon and then click on "Properties" right next to the printer,

Then click on "Add", enter the format you want and rename it, then click on Add/Modify and "OK".

Now you can change to the correct size you just created.

Clicking "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner, select the size you just created from the drop-down menu and click "OK".

Then the print size will be changed to the size you want. You can check your order detail to find the correct label size.

2）Take a Snapshot

In the PDF file, from the "Edit" menu, select "Take a Snapshot" from the drop-down menu, and your mouse arrow will become a crosshair.
Select the part you want and click "OK". Then click "File" and choose "Print" to print exactly the part you want.

3. I forgot What I Ordered from Betckey.

Please contact us with a picture showing the size of the labels and we will tell you.

4. Betckey labels are not compatible with Dymo 550 & 5XL printers

All third party labels are not compatible with 550 and 5XL because they have to use their own brand labels with their unique chips.

5. For Brother DK - 1241, error: "throws out two blank labels or machine errors"

Reason: Printers incorrectly identify the size as DK -1247 (103mm x 164mm) instead of DK -1241 (102mm x 152mm )
Solution:
Correct to DK -1241 paper size 4 x 6 inches or 102mm x 152mm to resolve "throws out two blank labels or machine errors" issue caused by incorrect default paper size DK -1247 when printing PDF or image files.
DK -1241: Make sure you have set the paper size to 4 x 6 inches or 102 mm x 152 mm.
DK -1247: Make sure you have set 4.07 x 6.4 inches or 103 mm x 164 mm for the paper size.

6. My Content Is Printed Separately on Several Labels.

Reason: The printer driver or PDF Page size is larger than the actual size of the labels.
Solution: Change the label size to the correct size on Page Setup. Same solution of Question 1.
First, set up the correct size.
Click on the printer icon and then click on "Properties", then click on "Add", enter the format you want and rename it, then click on Add/Modify. Then click "OK". Check your order detail to see the correct size.

Now you can print your own correct size.

Clicking "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner.

Selecting the size you just created from the drop-down menu and click "OK". Then click “Print” to print your label with correct size.

8. Rollo Printer: How to use Betckey labels with a Rollo printer and adjust the print size.

Click on "File", select "Rollo Printer" from the drop-down menu of "Printer:", then click on "Properties" right next to it.
Click on "Settings", enter the size of the Betckey label size eg. 280mm x 890mm, click on "Save" and then on "OK". Now click on "Print" to print your label.