Frequently Asked Question About Betckey Labels

Reason: The "Paper Size" set in the printer drivers, apps, and PDF files are different from the actual label size.
Solution： Change the label size to the correct size on “Page Setup”. Set it up first if you don’t have it.
In the PDF file, click "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner,

Select the desired size from the drop-down menu and click "OK".
Then the print size will be changed to the size you want. You can check your order detail to find the correct label size.

If the size you want is not in the drop-down menu, you can set your own size first.

Click on the printer icon and then click on "Properties" ,then click on "Add", enter the format you want and rename it, then click on Add/Modify. Click "OK" when finished.

Now you can print your own size.

Clicking "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner.

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Selecting the size you just created from the drop-down menu and click "OK". Then click “Print” to print your labels.

Reason:  The Paper Size on Page Set Up is larger than actual label size.

Solution:

• Set up the correct size and change to correct Paper Size.

Firs, set up the correct size. Click on the printer icon and then click on "Properties" right next to the printer,

Then click on "Add", enter the format you want and rename it, then click on Add/Modify and "OK".

Now you can change to the correct size you just created.

Clicking "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner, select the size you just created from the drop-down menu and click "OK".

Then the print size will be changed to the size you want. You can check your order detail to find the correct label size.

2）Take a Snapshot

In the PDF file, from the "Edit" menu, select "Take a Snapshot" from the drop-down menu, and your mouse arrow will become a crosshair.
Select the part you want and click "OK". Then click "File" and choose "Print" to print exactly the part you want.

Reason:  The printer driver or PDF Page size is larger than the actual size of the labels.
Solution:  Change the label size to the correct size on Page Setup. Same solution of Question 1.
First, set up the correct size.
Click on the printer icon and then click on "Properties", then click on "Add", enter the format you want and rename it, then click on Add/Modify. Then click "OK". Check your order detail to see the correct size.

Now you can print your own correct size.

Clicking "File" in the top left corner and choose "Print" from the drop-down menu, then click "Page Setup" in the bottom left corner.

Selecting the size you just created from the drop-down menu and click "OK". Then click “Print” to print your label with correct size.

Click on "File", select "Rollo Printer" from the drop-down menu of "Printer:", then click on "Properties" right next to it.
Click on "Settings", enter the size of the Betckey label size eg. 280mm x 890mm, click on "Save" and then on "OK". Now click on "Print" to print your label.