
How to Solve Issue of Printing Blank Labels
|
|
Time to read 3 min
Written by: Beichen Lu
|
|
Time to read 3 min
Table of Content
If you print blank labels, there are 2 main reasons:
1. The labels were loaded upside down.
For All Customers:
Please ensure your labels are properly loaded that the tearable side up.
For Brother DK-Series Customers:
Check if the black identification marks on the back were not printed correctly
For Dymo Series Customers:
Check if the holes between the labels were not punched completely.
Check if the black identification marks on the back were not printed correctly
2. Printer set up size does not match actual label size.
Change printer set up size to match actual label size.
See instruction below the No. 6
After checking the above 2 aspects and you still can't find what's wrong. Then check the below 3 uncommon aspects.
3. Check if Non-Thermal Labels Are Used
Thermal printers can only print on thermal labels. If regular labels are used, they won’t react to heat, so the labels will come out blank. If you are not sure if your labels are thermal ones or not, here’s how to check if your labels are thermal:
4. Check if Label Coating Works
Sometimes, the thermal coating may have quality issues or be uneven, causing blank spots or entirely blank labels. You can print several test print to see if the whole label roll are printing blanck labels. If so ,You can test the coating by using the lighter test mentioned above. If the label doesn’t turn black, it may be defective. In this case, contact your supplier for a replacement or refund.
5. Check If There Is Printer Head Issues
Thermal printers use the print head to heat the thermal paper and create text or images. If the print head is malfunctioning or dirty, it may prevent printing. Here’s how to troubleshoot:
6. If all above are correct, check your printer by printing a self-test page
① Press FEED (green/red light/biggest) button and hold;
② Release after you hear two or several consecutive beeps.
The printer will print a self-test page.
Instruction: How to Change printer set up size to match actual label size.
(Windows User, Mac User, P-Touch User, Adobe User)
This usually happens to Brother DK-1209, DK-1241 & DK-1247
Go to the ‘printer preferences’ -> ‘advanced’ -> ‘paper size’, select the correct size for the printer (please select the 4x6 inch or 100*150mm)
Select correct size on "Paper Size" in the print dialogue. For instance, you should choose the 4 x 6" for 4 x 6 labels (eg. DK-1241 , Dymo 1744907 ).
Note: You can use the presets settings to permanently save these specific printing settings and avoid repeated setup.
File’ -> ‘Print’ -> ‘Page Setup’, select the correct size for the printer (Eg. 62mm x 29mm for DK-1209)
File’ -> ‘Print’ -> ‘Page Setup’, select the correct size for the printer (Eg. 62mm x 29mm for DK-1209)
If the issue still not resolved after following all steps above, please contact our customer service team cs@betckey.com with:
We will send you replacement labels immediately.
So please confirm your name, phone number and shipping address for shipment.
With the above information, we will file a customer complaint and inform our manager about this serious product quality problem.
If you want to buy thermal labels or sticker paper, you can check out more on our store
Products Featured In This Blog
Brother DK-1241 Compatible Shipping Labels 4" x 6"
Barcode Shipping & Multipurpose Labels 4" x 2"
Always consistent quality with these labels and with Betckey in general. Fast shipping; great prices when ordering in bulk and lots of choices for different colors in addition to the white ones.
These labels are every bit as good as the (Preferred) brand, at a lot less of a price.
Excellent service. I am very happy with the product. Recceived the labels next business day.
First time using a thermal printer and was amazed at how easy this was to set up. Very compact and print quality is great. Printer was shipped out very quickly and arrived in two days of ordering. This company seems to go the extra mile to satisfy their customers.
The value for money on these is insane. 100% recommended
I've been purchasing these for years - over a decade, I think - and each and every time I make a purchase, I remind myself to do a review this time. THIS is the time! They are absolutely perfect. They fit and perform in my DYMO 4XL LabelWriter exactly as they are supposed to. They have the exact right amount of adhesion. I couldn't be more happy with these tiny labels!